Computerized accounting systems adoption in Zimbabwean small shops: impacts and challenges in Masvingo Urban

Abstract

In this digital era, business operations are being transformed by various technologies including
Big Data. Big Data, known for voluminous data, in various formats and shared at high velocity
has revolutionized business operations. This real time technological advancement has necessitated
the adoption of Computerized Accounting Systems (CAS) among small shops that are key economic
players that seek to remain competitive in Zimbabwe. This research paper seeks to explore on the
impact of computerized accounting systems (CAS) adoption on the economic performance of
small-holder shops in Zimbabwe. The research employs a mixed-methods approach that includes
the quantitative analysis of survey data from a sample of small shops and qualitative insights from
semi-structured interviews with accounting professionals and shop owners. The research sought
to explore the relationship between CAS adoption, efficiency gains, cost reduction, improved
financial reporting, and overall business profitability. The study intended to discover the extent to
which CAS implementation contributes to the enhanced financial management practices,
streamlined operations, and informed decision-making in a challenging economic environment
characterized by hyperinflation in Zimbabwe. Research findings revealed a significant positive
correlation between CAS adoption and improved business economic performance, particularly in
areas such as reduced operational costs, enhanced data accuracy, and real-time financial
reporting. However, the study also highlighted challenges related to CAS implementation costs,
staff training, and system integration issues, which may obstruct the full realization of CAS
benefits. The research recommends shop owners and policymakers to optimize CAS
implementation and maximize its contribution to sustainable economic growth in Zimbabwe.