Examining the Efficiency of Fuel Management on Service Delivery within Local Authorities in Zimbabwe

Abstract

The study sought to examine the efficiency of fuel management on service delivery within local
authorities in Zimbabwe. A quantitative methodology accompanied by a 5-point Likert scale
questionnaire was deployed to collect data from four local authorities within Harare
Metropolitan Province. The stratified random sampling technique was utilized to define the
sample of 347 participants, with the aid of RAOSOFT sample size calculator. SPSS (version
20) software was used for analysing data. The study findings indicate that, inefficient fuel
management processes significantly contributed to poor service delivery. Also, the results
showed a significant positive correlation between efficient fuel management practices and
service delivery. It therefore follows that; enhanced service delivery tends to correlate
positively with improved fuel management practices. The results suggest that prioritizing
efficient fuel management processes optimizes resource allocation which in turn enhance
service delivery performance within local authorities. Consequently, the study recommends the
implementation of electronic fuel monitoring systems to streamline fuel management process
thereby improving transparency and accountability.